Troubleshooting : inmydata

Troubleshooting

We are experiencing the following error when running a query. Communication layer message: Client Communications Failure - Connection reset by peer (8409).(7175)What causes this error and how can we fix it?

The error message occurs when the AppServer disconnects unexpectedly without returning any data. There are two possible causes:- Default TCP Limit Th...

Tue, 1 Jun, 2021 at 11:28 AM

When I try and connect to my AppServer, I get the error message "Could not connect to server".

Detail of Error Messages is: Could not connect to the AppServer: General Error: com.progress.open4gl.NameServerCommunicationsException: Connect Failure: Na...

Tue, 1 Jun, 2021 at 11:31 AM

Detail of Error Messages is: Could not connect to the AppServer: General Error: com.progress.open4gl.NameServerCommunicationsException: Connect Failure: NameServer Communications Failure - java.net.SocketException: Connection reset by peer

This error occurs when the process running the query has lost it’s connection to the AppServer. When the query completes on the AppServer it goes to retu...

Tue, 1 Jun, 2021 at 11:33 AM

Creating a log file from the client installer

A logfile of the inmydata client installation which can be used to troubleshoot any installation issues can be created by creating a registry entry. Dis...

Wed, 12 Feb, 2025 at 11:03 AM

Generating a HAR file for debugging a dashboard

Open Chrome and go to the inmydata home page where you open the dashboard from. Look for the ⋮ button and select More Tools > Developer tools. From th...

Thu, 6 Feb, 2025 at 3:15 PM